goog11 Terms and Conditions

1General Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the goog11 platform ("Platform", "Site", "we") and its users ("you", "member", "player"). By using the goog11 website, creating an account, or using any gaming or betting service, you fully agree to these Terms.

If you do not agree with any part of these Terms, please refrain from using the platform. It is your responsibility to read and understand these Terms.

2Definitions and Terminology

The following terms are used with specific meanings throughout these Terms:

• Platform: The goog11 website and all services associated with it.
• Account: A personal user profile created through registration on the platform.
• Balance: The amount of funds currently held in your account.
• Bonus: Promotional credits or rewards provided by the platform.
• Wagering Requirement: The obligation to place a specified amount in bets before a bonus can be withdrawn.
• KYC: Know Your Customer — the identity verification process.

3Account Registration and Eligibility

3.1 Age Requirement

To open an account and use gaming services on goog11, you must be 21 years of age or older. Account registration by minors is strictly prohibited. We may request a valid identity document for age verification when necessary.

3.2 One Person, One Account

Each person may operate only one account. Operating multiple accounts by the same individual is prohibited. If such activity is detected, all related accounts will be immediately cancelled and deposited funds may be forfeited.

3.3 Registration Information

You must provide accurate, complete, and up-to-date information when registering an account. We reserve the right to cancel your account if false or incorrect information is provided. The name given at registration must match the name on the payment method used.

4Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to access your account is prohibited. You are responsible for all activity carried out from your account.

If you suspect any unauthorized access or security breach on your account, notify our support team immediately. We protect your information through SSL encryption, but the security of your device is your own responsibility.

5Deposit (Deposit) Policy

5.1 Accepted Payment Methods

Funds can be deposited on goog11 using the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

5.2 Deposit Limits

Your balance is generally updated immediately after a deposit is completed. If there is a delay for any reason, please contact our support team. All deposits must be made from an account registered in your own name.

6Withdrawal (Withdrawal) Policy

6.1 Withdrawal Conditions

Your account must be fully verified (KYC completed) before submitting a withdrawal request. The name on the withdrawal must exactly match the name provided during account registration.

6.2 Withdrawal Limits and Timeframes

goog11 reserves the right to conduct additional verification before processing a withdrawal. Withdrawals may be placed on hold until any necessary investigation into unusual or suspicious activity is completed.

7Bonuses and Promotional Offers

7.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. A 20x wagering requirement applies before this bonus can be withdrawn.

7.2 Bonus Usage Terms

• Each bonus offer has specific rules that will be communicated at the time the offer is received.
• Bonus funds cannot be withdrawn directly; the wagering requirement must be met first.
• The same bonus cannot be claimed more than once.
• Any attempt to obtain a bonus through fraudulent means will result in the bonus being cancelled and the account may be suspended.
• goog11 reserves the right to modify or cancel any bonus offer at any time.

7.3 VIP Program

The goog11 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. A weekly cashback benefit is provided at each tier.

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

8Betting and Gaming Rules

8.1 General Gaming Policy

All games and betting services offered on goog11 are operated in accordance with fair play principles. Each game has its own rules, which are displayed within the game interface.

8.2 Game Results

Game results are determined through Random Number Generator (RNG) technology. If a game is left incomplete due to a technical error, the bet for that round will be cancelled and funds returned.

8.3 Sports Betting

Betting services are available on cricket, football, kabaddi, and various other sports. Betting is available on BPL, IPL, T20 World Cup, ICC tournaments, and other international leagues. If a match is cancelled or postponed, the outcome will be determined in accordance with standard rules.

9Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation as well as legal action:

• Operating multiple accounts.
• Misusing bonuses or attempting bonus hunting.
• Money laundering or transactions involving illegal funds.
• Using fraudulent software, bots, or automated tools.
• Colluding with other players to influence game outcomes.
• Operating an account on behalf of or in the name of a third party.
• Attempting to interfere with the site's security systems.
• Using an account on behalf of a minor.

10Account Suspension or Closure

10.1 goog11's Rights

goog11 reserves the right to temporarily suspend or permanently close any account without prior notice, for any reason, particularly in the event of a breach of these Terms.

10.2 Member's Rights

You may request the closure of your account at any time through the support team. It is your responsibility to withdraw any valid balance before your account is closed.

11Privacy and Data Protection

Detailed information on the collection, use, and protection of your personal data can be found on our Privacy Policy page. By accepting these Terms, you are also deemed to have accepted the Privacy Policy.

We do not sell your personal information to third parties. However, limited information may be shared with trusted partners to meet legal obligations, prevent fraud, and process payments.

12Limitation of Liability

goog11 strives to provide uninterrupted service, but the service may be temporarily disrupted due to technical issues, maintenance, or other reasons. In such cases, our liability for any resulting loss is limited.

• goog11 is not responsible for losses arising from internet disconnection.
• You are responsible for any loss resulting from a security breach on your device.
• goog11 is not responsible for issues arising from faults in third-party services.

13Dispute Resolution

If you have a dispute or complaint, please first contact us via our 24/7 live chat or email. We will try to resolve the issue as quickly as possible.

A written complaint must be submitted within a maximum of 30 (thirty) days of the dispute arising. Complaints submitted after this deadline may not be considered.

14Changes to Terms

goog11 reserves the right to amend these Terms at any time. Members will be notified of significant changes through their account or via a notice on the site.

Continued use of the platform after any changes will be considered your acceptance of the new Terms. You are therefore encouraged to review this page regularly.

15Contact

If you have any questions or need clarification regarding these Terms, please get in touch with us: